[Video] Printing a file

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6 comments

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    Babar Chaudry

    Hi, I just received my Series 1 3d 2014 printer. It`s not working. I sent multiple email to the support team and no one has replied back.

    I cant log onto printers web interface, in my case, it is http://series1-1333.local:5000
    My printer is freeze after first 3 minutes into an operation. I cancelled the printing service. it
    s been over 2 hrs and nothing has changed. I tried to restart my computer and the printer, but now it wont let me log back in the printer`s web interface.

    Please guide me to a right direction.
    I would really appreciate a quick response.

  • Avatar
    Matthew Bennett

    Hi Babar,

    If you go to support.typeamachines.com, in the upper right hand corner you can Submit a Request (for help).

    -matthew-

  • Avatar
    Babar Chaudry

    Hi Matthew, appreciate your response, already done that (multiple hours ago) but so far I have no response or any guidance.

  • Avatar
    Babar Chaudry

    any particular reason why i cant access the printer`s web interface? any by pass...

  • Avatar
    Matthew Bennett

    Hi Babar,

    Our average responce time is 26 hours, well below the industry standard of 36 hours. I see that you've submitted four tickets, and I'll respond now.

    -matthew-

  • Avatar
    Babar Chaudry

    URGENT URGENT URGENT!!!

    Hi,
    This email is in regards to a Typeamachine 3d Series 1 2014 printer. First I appreciate your support throughout this process.
    I think this time we ran into a serious major issue with Series 1 3d printer – model 1333. We received a new SD card, everything was work fine, until today:
    - I was printing a 3d piece, the printer completed the printing cycle, right after finishing the part, the nozzle went backwards towards the home base as always, but this time as it was retracting backwards, right before it reached the origin, it started making a weird noise, (noise like if something is stuck in the motor/ or in the belt.. it was loud, and everything started to shake. Right away I turned off the machine, than couple of minutes later, I turned it back on, clicked on the home button and then the same shaking/loud noise thing happened. I turned off the machine again…
    Now finally I turned it back on, it xs and ys are sort of working, but there is no forward and backward movement. And especially, the nozzle doesn`t move back to origin (home base). It sits right in the middle.
    Please guide what to do, what happening..?
    I much appreciate your help.
    Best regards
    Babar

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