Submit a request

Please tell us which product you are requesting support for.

Please tell us what operating system your computer is running. If your control your machine using an iOS device and are having connection issues, please tell us the operating system of the machine that you used to set up the connection originally.

Please enter your machine's serial number here. This will help us better assist you. On all 2014/2015 Machines your serial number is located on the bottom right of the front of the machine, right under the Series 1 logo. If you are a 2012/2013 Series 1 customer and need help finding your serial number, refer to the following webpage: If you do not have a Series 1, or if your question is only in relation to software, enter 00000

How can we help you? You can also add attachments like video and pictures at the bottom of this page. Sending us video and pictures is very helpful and helps us solve any issues you might be having with your machine much faster. If your machine is on loan while you wait for your 2014 Series 1, please specify.

Add file or drop files here