Please tell us what operating system your computer is running. If your control your machine using an iOS device and are having connection issues, please tell us the operating system of the machine that you used to set up the connection originally.
How can we help you? You can also add attachments like video and pictures at the bottom of this page. Sending us video and pictures is very helpful and helps us solve any issues you might be having with your machine much faster. If your machine is on loan while you wait for your 2014 Series 1, please specify.